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Auschwitz-Birkenau Day Trip + Hotel Pickup - Reviews

Rating of the activity

8 / 10

7.9543776824034 466 reviews | 5,988 travellers

40 traveler-submitted photos

Customer scoring

216

130

Type of traveler

Traveling alone (25)

Couple (135)

Group of friends (66)

With small children (27)

With older children (104)

Reviews from real clients who booked our products.

See only reviews with text

Aug / 11 / 2026

Anonymous

Spain

I travelled with my partner

La experiencia en el campo ha sido como esperaba, muy triste pero necesaria para honrar a las personas que fueron concentradas y exterminadas alli. La guía Natalia nos llevaba para todo a la carrera, en las salas pasábamos rapido y en Bikernau casi corriendo, no daba tiempo de ver las fotos ni mirar carteles. Ademas no es verdad que te recogen y te dejan en el hotel, cerca si pero en el hotel no. Ha sido un poco decepcionante lo contratado versus lo recibido por parte de la entidad. Translate this opinion into English.

The experience in the field was as I expected, very sad but necessary to honor the people who were concentrated and exterminated there. The guide Natalia rushed us through everything, we passed quickly through the rooms and almost ran in Bikernau, there was no time to see the photos or look at the signs. Also, it is not true that they pick you up and drop you off at the hotel, close yes but not at the hotel. It has been a bit disappointing what was contracted versus what was received from the organization. Opinion translated. Show original.

I travelled with my partner

Apr / 02 / 2026

Vanessa

Bilbao, Spain

I travelled with my partner

Hay que empezar matizando que en el hotel exactamente no te recogen, aunque lo vendan así. Hay dos puntos de recogida y ya. La visita fue súper interesante y la guía en el campo, Margarita, nos explicó todo perfectamente. Ayudó el hecho de que nos dieran unos auriculares para poder escuchar todo y no perder detalle. Translate this opinion into English.

It's important to clarify from the start that they don't pick you up directly from the hotel, even though they advertise it that way. There are two pick-up points, and that's it. The visit was incredibly interesting, and our guide in the countryside, Margarita, explained everything perfectly. It was helpful that they gave us headphones so we could hear everything and not miss a thing. Opinion translated. Show original.

I travelled with my partner

Mar / 28 / 2026

Alicia

Montevideo, Uruguay

I travelled by myself

El tour estuvo muy bueno, empezando por el conductir del bus y Margarita nuestra acompañante en el trayecto. La guía del campo, Aneta, fue excelente. Es una experiencia impresionante y muy movilizadora, es dificil no emocionarse. Es terrible ver de las atrocidades que es capaz de cometer el ser humano. En cuanto a la organización se corrió l1 hora la partida, pero en este casono me complicó en absoluto. Translate this opinion into English.

The tour was excellent, starting with the bus driver and Margarita, our guide on the journey. Aneta, our field guide, was outstanding. It's an impressive and deeply moving experience; it's hard not to be touched. It's terrible to witness the atrocities that human beings are capable of committing. Regarding the organization, the departure was delayed by an hour, but in this case, it didn't bother me at all. Opinion translated. Show original.

I travelled by myself

Mar / 23 / 2026

Gabriel Hernández

Spain

I travelled with teenagers

El guía a pesar de que no tenía un español muy correcto lo hizo con dignidad y era amable. Pero en el bus la chica solo hablaba inglés y ante nuestras preguntas solo se encogía de hombros (estuvimos a punto de perder el autobús por nuestro mal inglés) Pienso que la organización al menos disponga de folletos en el idioma contratado para las indicaciones más esenciales

The guide, despite not having perfect Spanish, was professional and friendly. However, on the bus, the woman only spoke English and just shrugged when we asked questions (we almost missed the bus because of our poor English). I think the organizers should at least provide brochures in the language we've booked for the most essential information.

I travelled with teenagers

Todos los guías que colaboran con nosotros deben contar con el nivel necesario para impartir los tours en los idiomas en que se ofrecen. Sentimos si en este caso la comunicación no fue la adecuada. Agradecemos tu comentario y lo tendremos en cuenta para revisar lo ocurrido. Translate this opinion into English.

All guides who work with us must have the necessary language skills to conduct tours in the languages offered. We apologize if communication was not adequate in this instance. We appreciate your feedback and will take it into account when reviewing the situation. Opinion translated. Show original.

Mar / 10 / 2026

Concepcion Villalon Martinez

Salamanca, Spain

I travelled with my partner

En general bien. Esta a algo de distancia de Cracovia, depende mucho del trafico. A la ida un guia nos fue contando las normas y la organizacion. Muy estricto en el tiempo, ya que lo que te quieren enseñar y contar es mucho y tambien hay muchos grupos, por lo que hay que ajustarse muy bien. Para comer hay que llevar algo que sea rapido, porque no da mucho tiempo. Translate this opinion into English.

Overall, it was good. It's a bit of a drive from Krakow, depending a lot on traffic. On the way there, a guide explained the rules and how things were organized. They're very strict about time, as there's a lot to show and tell, and there are also many groups, so you have to be very careful. You should bring something quick to eat, because there isn't much time. Opinion translated. Show original.

I travelled with my partner

Sep / 03 / 2026

Carlos Vicente Estaba Manrique

Madrid, Spain

I travelled by myself

Muy bien fueron puntuales en la recogida en el hotel. El guia Miguel (nombre en español) muy majo y nos acompaño hasta ambos canpos. El trayecto es de 1:30 y la duracion del tour unas 3,5 horas. Hay que andar mucho, pero merece mucho la pena venir aunque sea una vez en la vida. Es sumamente conmovedor. Translate this opinion into English.

They were very punctual with the hotel pickup. Our guide, Miguel (his name in Spanish), was very friendly and accompanied us to both camps. The drive takes 1 hour and 30 minutes, and the tour lasts about 3.5 hours. There's a lot of walking involved, but it's well worth coming at least once in your life. It's incredibly moving. Opinion translated. Show original.

I travelled by myself

Aug / 29 / 2026

Carlos

Spain

I travelled with teenagers

La excursion como contenido y explicaciones por parte de la guía ha estado bien. Ha cumplido nuestras expectativas en ese sentido. Lo que no nos ha gustado ha sido el cambio tan brutal de horario. Nuestro reserva fue recogida en hotel a las 9:00 AM y nos la han cambiado a las 5:00 AM.Te deja tocado para todo el día No entiendo la razón cuando estando allí hemos visto entrar grupos más tarde , de acuerdo al horario inicial que habíamos contratado. Hemos sido de los primeros en entrar.

The tour itself, both in terms of content and the guide's explanations, was good. It met our expectations in that regard. What we didn't like was the drastic change in schedule. Our reservation was for a 9:00 AM hotel pickup, but they changed it to 5:00 AM. This left us feeling unsettled for the entire day. I don't understand the reason, especially since we saw other groups arriving later, according to the original schedule we had booked. We were among the first to arrive.

I travelled with teenagers

Sentimos los desajustes de organización respecto al horario de comienzo. Lo tendremos en cuenta para seguir mejorando el servicio que ofrecemos. Translate this opinion into English.

We apologize for the scheduling issues regarding the start time. We will take this into account to continue improving the service we offer. Opinion translated. Show original.

Aug / 18 / 2026

María Jesús

Barcelona, Spain

I travelled with my partner

Una visita muy dura, pero absolutamente imprescindible. Nuestro guía, Mauro, ha sido excepcional: ha conseguido transmitir la historia de este desgraciado lugar con enorme sensibilidad, rigor y respeto, dotando de humanidad a un lugar marcado por el horror. Una experiencia sobrecogedora que invita a reflexionar y a no olvidar. La recogida y traslado (logística)también excelente. Translate this opinion into English.

A very difficult but absolutely essential visit. Our guide, Mauro, was exceptional: he managed to convey the history of this tragic place with enormous sensitivity, rigor, and respect, imbuing a place marked by horror with humanity. A harrowing experience that invites reflection and ensures we never forget. The pick-up and drop-off (logistics) were also excellent. Opinion translated. Show original.

I travelled with my partner

Aug / 07 / 2026

Antoni

Barcelona, Spain

I travelled with teenagers

Muy buena experiencia. Tomás fue un guía excelente: dirigió la visita con gran profesionalidad y sus explicaciones fueron claras, interesantes y de gran rigor histórico. Como único detalle, conviene saber que los horarios pueden variar según la demanda. Nosotros habíamos contratado la salida a las 7:00 y finalmente fue a las 6:10. La recogida fue en el hotel, pero el regreso no. Aun así, recomendamos la excursión sin duda. Translate this opinion into English.

A very good experience. Tomás was an excellent guide: he led the tour with great professionalism, and his explanations were clear, interesting, and historically accurate. The only thing to note is that the schedule can vary depending on demand. We had booked the 7:00 AM departure, but it ended up being at 6:10 AM. Pick-up was at the hotel, but not the return. Even so, we definitely recommend the tour. Opinion translated. Show original.

I travelled with teenagers

Jul / 29 / 2026

Anonymous

Barcelona, Spain

I travelled with friends

Primero nos cambiaron de hora. Después al llegar nos dividieron en dos grupos y tuvimos la mala suerte de que nos tocara Natalia. Digo mala suerte porque va a la suya, no espera y explica lo justo y necesario. Así que, si te toca esta empresa y Natalia como guía, cambia de grupo

First, they changed our tour time. Then, when we arrived, they split us into two groups, and we had the misfortune of getting Natalia. I say misfortune because she does her own thing, doesn't wait around, and only explains the bare minimum. So, if you end up with this company and Natalia as your guide, change groups.

I travelled with friends

Nuestro equipo local se esfuerza por ofrecer la mejor experiencia posible a todos los participantes. Pedimos disculpas por cualquier falta de organización que se haya podido dar durante el recorrido. Hemos tomado nota de las impresiones con intención de mejorar, también en la organización del servicio. Translate this opinion into English.

Our local team strives to provide the best possible experience for all participants. We apologize for any organizational issues that may have arisen during the tour. We have taken note of your feedback and intend to improve, including the organization of our services. Opinion translated. Show original.

Jul / 06 / 2026

Eloisa Mendez Gonzalez

Las Palmas, Spain

I travelled with teenagers

Ha sido una experiencia inolvidable. En primer lugar, por lo que significa estar allí, sobre el terreno donde se causó tanto dolor y destrucción. En segundo lugar, Tomás es un guía absolutamente maravilloso, preocupado porque tod@s viviéramos y conociéramos la historia al detalle, con una carga de especificaciones, empatía, respondabilidad y respeto que hacen que quieras repetirlo. 100% recomendable. Gracias Translate this opinion into English.

It was an unforgettable experience. Firstly, because of what it means to be there, on the very ground where so much pain and destruction occurred. Secondly, Tomás is an absolutely wonderful guide, dedicated to ensuring that everyone experienced and understood the history in detail, with a level of specificity, empathy, responsibility, and respect that makes you want to repeat the experience. 100% recommended. Thank you. Opinion translated. Show original.

I travelled with teenagers

Jul / 01 / 2026

Barbara Alessandrini

Italy

I travelled with my partner

Tour operator puntualissimo, tour leader efficiente e disponibile per ogni informazione e necessità. Il tour dí Auschwitz-Birkenau è stato fatto un po’ troppo di corsa ma non credo dipenda dall’organizzazione quanto dalla grande affluenza di visitatori (per fortuna che ci sono ancora tante persone sono interessate e attente!). Guida del museo di Auschwitz molto competente e con la giusta attitudine per raccontare lo sterminio. Translate this opinion into English.

The tour operator was extremely punctual, the tour leader was efficient and available for any information or need. The Auschwitz-Birkenau tour was a bit rushed, but I don't think it was due to the organization, but rather to the large number of visitors (luckily, there are still so many people who are interested and attentive!). The Auschwitz museum guide was very knowledgeable and had the right attitude to explain the extermination. Opinion translated. Show original.

I travelled with my partner

Jun / 12 / 2026

Gabriel Gurfinkel

Mar Del Plata, Argentina

I travelled with my partner

la actividad fue excelente y destacamos especialmente la guía en español (cuyo nombre no lo sabemos) pero que fue muy cuidadosa con lo simbólico del lugar y muy instructiva; asimismo dispuesta a sumar a cada una de las inquietudes propuestas; queremos destacarla especialmente y lamentamos no saber su nombre. Nos pareció una falta de respeto a quienes contratamos el tour en español que la guía del bus, encargada de las comunicaciones durante los trayectos SOLO hablara inglés. LAMENTABLE

The activity was excellent, and we especially want to highlight the Spanish-speaking guide (whose name we don't know). She was very attentive to the symbolic significance of the place and very informative; she was also willing to address every question raised. We want to give her special recognition and regret not knowing her name. We felt it was disrespectful to those of us who booked the tour in Spanish that the bus guide, responsible for communications during the journeys, ONLY spoke English. REGRETTABLE.

I travelled with my partner

Tal como indicamos en la descripción el guía en español se incluye solamente en las distintas visitas. Sentimos que no se haya podido tener antes en cuenta, y nos alegramos de que a pesar de esto se haya disfrutado el tour. Translate this opinion into English.

As we indicated in the description, the Spanish-speaking guide is only included on the individual tours. We regret that this could not be taken into account earlier, and we are glad that the tour was enjoyed despite this. Opinion translated. Show original.

Jun / 09 / 2026

Leonel Camacho Leal

Barcelona, Spain

I travelled with teenagers

Tuvimos un guía en el autobús el cual fue muy agradable, explicó lo básico a pesar de que por escrito ya te comentan las normas con anterioridad. El conductor del autobús al no saber el idioma se mantuvo callado, ni un hello jejeje, pero conducía bien y con precaución que es lo importante. Una vez en los campos, teníamos una chica guía que explicó todo a la perfección, en todo momento contabilizaba cuántos éramos para asegurarse que no faltará nadie. Todo fue genial, pensad que dura 7 horas. Translate this opinion into English.

We had a guide on the bus who was very pleasant, explained the basics even though the rules are already mentioned in writing beforehand. The bus driver, not knowing the language, stayed silent, not even a hello hehe, but he drove well and cautiously, which is the important thing. Once we were in the fields, we had a girl guide who explained everything perfectly, and she counted how many of us there were at all times to make sure no one was left behind. Everything was great, keep in mind that it lasts 7 hours. Opinion translated. Show original.

I travelled with teenagers

Jun / 02 / 2026

Maria

Santa Fe, Argentina

I travelled with my partner

Excelente organización; puntualidad, muy buena comunicación con el operador por cambio de horario: a través de WhatsApp y correo nos enviaron toda.la.información necesaria. La visita a Auschwitz-Birkenau es una experiencia fuerte que nuestra guía en español supo conducir con solvencia, compromiso y mucho respeto. Translate this opinion into English.

Excellent organization; punctuality, very good communication with the operator regarding schedule changes: they sent us all the necessary information via WhatsApp and email. The visit to Auschwitz-Birkenau is a powerful experience that our Spanish-speaking guide managed with competence, commitment, and great respect. Opinion translated. Show original.

I travelled with my partner

May / 10 / 2026

Anonimo

Prato, Italy

I travelled with small children

Tutto ben organizzato, la maggior parte hanno ricevuto i biglietti d' ingresso tra cui noi. Per gli altri abbiamo dovuto attendere un ora fermi e così si è perso del tempo utile per la visita. E a Birckenau siamo stati una manciata di minuti. Comunque complimenti alla guida per come ha gestito la situazione. Translate this opinion into English.

Everything was well organized; most people received their entrance tickets, including us. For the others, we had to wait for an hour, which wasted valuable time. And we only spent a few minutes at Birckenau. Anyway, kudos to the guide for how she handled the situation. Opinion translated. Show original.

I travelled with small children

May / 03 / 2026

Mauro Micheletto

Banchette, Italy

I travelled with friends

Esperienza unica e toccante. Ore di riflessione per chiedersi Perché tutto questo. Il vedere , sentire un silenzio assordante... Ringrazio molto la guida che con i suoi commenti ha fatto suscitare emozioni che diventano anche difficile descrivere. Grazie per averci offerto questo servizio. Ne è valsa la pena anche fare una levataccia alle 4, 45 del mattino. Translate this opinion into English.

A unique and moving experience. Hours of reflection, asking ourselves: Why all this? The sights, the hearing, the deafening silence... I am so grateful to the guide, whose comments evoked emotions that are almost impossible to describe. Thank you for offering us this service. Even getting up so early at 4:45 in the morning was worth it. Opinion translated. Show original.

I travelled with friends

Apr / 27 / 2026

Francisco Vicente Bellvís

Alcoy, Spain

I travelled with teenagers

Hicimos la visita a Auschwitz-Birkenau con Margarita y no pudo ser mejor. Explica todo de forma breve y amena, facilitando mucho el seguimiento de la excursión. Se nota perfectamente que conoce el terreno que pisa y tiene un dominio total del tema. Además, es súper amable y estuvo atenta a nosotros en todo momento. Sin duda, es la guía que todos querrían tener en una visita así. ¡Totalmente recomendable! Translate this opinion into English.

We visited Auschwitz-Birkenau with Margarita and it couldn't have been better. She explains everything briefly and engagingly, making it easy to follow the tour. It's clear that she knows the ground she walks on and has total mastery of the subject. Moreover, she is super friendly and attentive to us at all times. Without a doubt, she is the guide everyone would want to have on such a visit. Totally recommendable! Opinion translated. Show original.

I travelled with teenagers

Apr / 23 / 2026

Silvio

Italy

I travelled with teenagers

Pullman confortevole, autista dalla guida attenta, guida in lingua italiana ben preparata. L'escursione è una soluzione ideale per visitare questi luoghi ed approfondirne la storia. Come indicato chiaramente prima e dopo la prenotazione, l'orario scelto è indicativo e soggetto a variazioni, e purtroppo anche nel nostro caso è stato ampiamente anticipato alle 5,15 di mattina. La guida non ha brillato di gentilezza e non ha fornito alcuna assistenza per problemi personali occorsi durante la gita. Translate this opinion into English.

Comfortable coach, attentive driver, and well-informed Italian-speaking guide. This excursion is an ideal way to visit these places and learn more about their history. As clearly stated before and after booking, the chosen time is approximate and subject to change, and unfortunately, in our case too, it was significantly moved up to 5:15 AM. The guide was not particularly friendly and offered no assistance for personal issues that arose during the trip. Opinion translated. Show original.

I travelled with teenagers

Apr / 23 / 2026

Anonimo

Italy

La visita è ben organizzata: il problema, come in altre esperienze a cui ho partecipato, è l’orario perché viene sempre modificato. A cosa serve mettere una scelta sugli orari in fase di prenotazione se poi l’appuntamento viene puntualmente cambiato, soprattutto anticipato???

The visit is well organized: the problem, as in other experiences I have participated in, is the timing because it is always changed. What is the point of having a choice of times during booking if the appointment is then consistently changed, especially moved earlier???

Ci dispiace per le difficoltà organizzative relative all'orario della visita. Ne abbiamo preso nota affinché non si ripeta. Siamo lieti che, nonostante ciò, la visita sia stata apprezzata.

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Auschwitz-Birkenau Day Trip + Hotel Pickup - Reviews

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